Effective Date: 01 July 2025
1. Introduction
Namibia Cricket Ground (NCG), located in Windhoek, Namibia, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase tickets, or engage with our digital services.
2. Information We Collect
a. Personal Data
We may collect personal information such as:
Your name, email address, and contact number
Billing and payment details
Account login credentials (if you create an account)
Location and device information (via browser/IP)
b. Payment Information
All online ticket purchases are securely processed through our payment service providers. We do not store your full card details.
c. Website Usage Data
We may use analytics tools (e.g., Google Analytics) to track general user behavior, such as pages visited, device type, and location (by IP). This information is anonymous and helps improve our site performance.
3. How We Use Your Data
We use your data to:
Process ticket purchases and send confirmations
Communicate event updates or changes
Improve your website experience
Detect fraud or security issues
Send marketing updates (only if you opt-in)
4. Cookies
NCG’s website uses cookies to:
Recognize repeat visitors
Store user preferences
Enable secure login and ticket checkout
You can manage cookie preferences through your browser settings.
5. Third-Party Services
We work with third-party services for:
Payment processing (e.g., PayToday, PayGate, etc.)
Email communications (e.g., Mailchimp, SendPulse)
Analytics (e.g., Google Analytics)
These services are required to uphold strong data protection practices. We do not sell or rent your personal information to any third party.
6. Data Storage and Security
Your data is stored on secure servers hosted in Namibia or with reputable providers.
We use SSL encryption across our site for secure transmission.
Only authorized personnel have access to your information.
7. Data Retention
We retain your personal information only for as long as needed:
Ticketing and billing records may be kept for up to 5 years (as per local laws)
Analytics data may be retained for internal use
You may request deletion of your account or data at any time, subject to legal retention requirements
8. Your Rights
Under Namibian data protection principles, you have the right to:
Request access to the personal data we hold
Request correction or deletion of your data
Withdraw consent for marketing communication
Lodge a complaint with the Communications Regulatory Authority of Namibia (CRAN)
9. Embedded Content
Some pages may contain embedded content (e.g., YouTube videos, social media plugins). These third-party sites may collect data independently of NCG, and you are subject to their respective privacy policies.
10. Legal Disclosures
We may disclose your data:
If required by law or regulation
To protect our rights or comply with legal proceedings
In the event of a suspected fraud or abuse involving our website or ticketing platform
11. Changes to this Policy
This Privacy Policy may be updated periodically. We encourage users to review this page regularly for any changes.