1. Introduction
Welcome to the official website of Namibia Cricket Ground (NCG). By accessing or using this website, purchasing tickets, or engaging with any of our online services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
2. Ticket Sales and Payment
All ticket purchases are subject to availability and confirmation of payment.
Tickets are non-refundable, except where an event is cancelled or rescheduled (see Section 6).
Payments can be made using secure online methods including debit/credit cards, EFT, and mobile payment platforms as made available during checkout.
All prices are displayed in Namibian Dollars (NAD) and include VAT where applicable.
NCG does not store credit card details or share customer payment information with third parties, except as required to process payments securely.
3. Event Admission
A valid ticket (printed or digital) must be presented for admission. NCG reserves the right to deny entry without a valid ticket or proof of purchase.
NCG reserves the right to conduct security checks and refuse admission to individuals for safety, capacity, or behavioral reasons.
No re-entry is permitted unless specifically stated otherwise.
4. Changes to Events
NCG reserves the right to make changes to event dates, times, lineups, or formats due to unforeseen circumstances, including but not limited to weather, safety, or regulatory decisions.
In the case of event cancellation, ticket holders will be notified and refunds or exchanges will be facilitated according to our Refund Policy.
5. Refund and Cancellation Policy
Tickets are non-refundable unless the event is cancelled or materially changed.
In the case of cancellation, refunds will be processed using the same method of payment, within 7–14 working days.
Service and convenience fees may be non-refundable depending on the payment gateway and ticketing platform used.
Requests for ticket exchanges or corrections (e.g., name spelling, incorrect dates) must be made within 48 hours of purchase.
6. User Conduct and Website Usage
You agree not to misuse the website, including but not limited to attempting unauthorized access, data scraping, or the use of bots for bulk ticket purchases.
You may not use the website for unlawful purposes or violate any local or international laws.
NCG reserves the right to block users who violate these terms or engage in fraudulent activity.
7. Intellectual Property
All content on this website, including images, text, logos, and multimedia, is the property of NCG or its partners, and is protected by copyright and trademark laws.
No content may be reproduced, republished, or distributed without prior written consent from NCG.
8. Liability Disclaimer
NCG will not be liable for any direct or indirect losses, injuries, or damages arising from the use of this website or attendance at any event, including delays, cancellations, or incidents beyond our control.
Attendees enter the premises at their own risk and are expected to comply with all safety and health regulations.
9. Privacy Policy
Personal information collected during ticket purchases or newsletter signups is handled in accordance with our Privacy Policy.
We use secure systems to manage data and comply with applicable Namibian data protection laws.
10. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Namibia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Namibian courts.